Skip to main content
Business mode decides how a linked device delivers what the customer paid for. Each linked device uses one mode: Service, Vending, or Terminal. Business mode is different from prepaid and postpaid. Prepaid and postpaid describe when the customer pays. Business mode describes what happens after the order is confirmed.

​
Service, Vending, or Terminal

Service Mode

Session-based use of the device after payment.

Vending Mode

Instant dispense after payment, with a multi-item cart and per-device stock.

Terminal Mode

Enter an amount on the device and let the customer pay by scanning a QRIS code, with no catalog or session.

​
Set the business mode

  1. Open Device Billing in the dashboard and select your merchant.
  2. Go to Linked Devices.
  3. Open the setup drawer for the device you want to configure.
  4. Find the Business Mode card.
  5. Choose Service, Vending, or Terminal.
The dashboard confirms the change after it is saved. [image:linked device setup drawer showing the Business Mode card with Service, Vending, and Terminal options]
Business mode is set per linked device, not per merchant. One merchant can have service, vending, and terminal devices at the same time.

​
What changes when you switch

Switching business mode changes the dashboard setup and the customer experience. Switching a device to Service or Terminal also turns Kiosk mode off, because kiosk is a vending-only option. Switching a device to Terminal disables its public store page. Visitors who open the page see that the store page is disabled, and orders cannot be placed from it. Map Entity, Flow, and verification settings are hidden while the device is in Terminal mode. Switching a device out of Terminal cancels any pending Terminal transaction on that device first, so its QR code can no longer be paid and the device clears it. If a customer already paid the transaction, or the cancellation cannot be confirmed yet, the switch is refused and the device stays in Terminal mode. Let the paid transaction settle, or try again in a moment. See Terminal Mode.

​
Choose the right mode

Choose Service when the customer pays to use the device for a period of time or for measured usage, and the order should stay open until the session ends. Choose Vending when the customer pays for physical units and the order is complete as soon as the device dispenses them. Choose Terminal when the amount changes from one customer to the next, and you want to collect it as a QRIS payment on the device instead of selling catalog items.
Review your catalog after switching modes. Postpaid and usage-based items cannot be sold from a vending device, so they stay unavailable on that device’s public page. A terminal device does not sell catalog items at all.

​
Checklist

Before opening the device to customers:
  • The device uses the intended business mode.
  • Catalog items match the mode’s supported payment types.
  • Vending devices have stock reviewed for every item sold on that device.
  • Flow settings, verification, and stop behavior are tested in the selected mode.
  • The public page has been reviewed end to end.
  • Terminal devices have been tested with a paid transaction and a cancelled transaction, using Simulate payment on a test/debug merchant.